An eSIM (embedded SIM) is a digital SIM card that you can install directly in your smartphone or other mobile devices. It's an alternative to the traditional physical SIM card. If you want to learn more about "What is an eSIM?" and its advantages, keep reading and discover all the benefits it offers.

Yes, you can do it by logging into the Holafly Center or through our App.

If you can't find the code, please contact our 24/7 customer support team at info@miesim.com or via our online chat. We will resend the code to you by email.

Yes. To ensure your eSIM has the best coverage, you should activate data roaming in your phone's settings. This won't incur any additional charges, as long as you've already set up your eSIM.

With your mieSIM eSIM, you can connect at 4G, LTE, and 5G speeds just like any local data line. However, keep in mind that in remote areas or areas with poor coverage, your mobile may connect at lower speeds.

Yes, you'll keep your WhatsApp number with all your conversations and contacts. You can use it as usual.

Once you make your payment, we'll send your Holafly eSIM to the email address you entered during checkout. Say goodbye to waiting for a physical SIM card in the mail.

Since the launch of the iPhone 14 without a physical SIM card slot, eSIM technology has become increasingly popular. Many compatible mobile phones, including Samsung Galaxy devices, iPhones like the iPhone XS Max, Google devices, OPPO, and more, support eSIM.

Unfortunately, it's not possible to make calls, send SMS messages, or receive SMS messages. However, with eSIM mobile data, you can still use instant messaging apps like WhatsApp or iMessage.

mieSIM offers a convenient and affordable eSIM solution for travelers. Compared to other eSIM providers, mieSIM stands out for its extensive coverage, competitive data plans, and affordable pricing. With mieSIM, you can easily set up your eSIM and enjoy reliable network coverage while traveling.

At mieSIM, we understand that our users may encounter unforeseen circumstances after making a purchase. Therefore, you can request a refund under the following circumstances:

– You bought the eSIM without verifying its compatibility with your phone.
– You cancelled your trip or you no longer need the eSIM.
– Our eSIMs generally work well, but if you experience connection problems, we can offer you a full or partial refund.

Once the refund is approved, you will receive the money in the same account you used to make the payment. This process may take between 5 and 10 business days.

For more details, terms and conditions, please read our Refund Policy .

If you're using an Apple device, you can use your SIM card and your eSIM at the same time. Choose your SIM card for phone calls and SMS, and your Holafly eSIM for mobile data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges for receiving or making phone calls, as well as SMS.

You don't need to remove the eSIM once you're finished using it. However, if you want to, you can do so by going to your phone's SIM card manager.

Once an eSIM is set up on a device, it can only be used on that device. If you delete the eSIM from your device, you may not be able to use it again even if you scan it again. You cannot scan the same QR code from two different devices.

To check your remaining data balance, log in to our mieSIM Center using the credentials we emailed you when you made your purchase. You can also check your data balance in your device's data settings.

You need Wi-Fi to set up your eSIM, so we recommend installing and activating it just before you leave. You can also wait until you reach your destination to activate the eSIM, but remember that you need a Wi-Fi connection beforehand for the setup process.

After your purchase, we'll send a QR code to your email address. Scan the QR code or open it on your computer. On your phone, go to Settings > Cellular > Add data plan and scan the QR code. Your phone will allow you to set a specific name for this data plan. You can now switch between your MieSIM data plan and your original carrier plan. The MieSIM data plan will only work once you arrive at your destination. Once you land, enable data roaming in your phone's settings and activate the MieSIM data plan. Refer to your phone's user manual for more details on adding a data plan. All eSIM products come with complete setup instructions.

Some MieSIM eSIMs have this feature enabled. Before purchasing, read the device description and check if it allows data sharing.